When will my order ship?
Orders are processed within 2–3 business days. During high-volume drops, please allow up to 5 business days.
Do you ship internationally?
Yes — to select destinations. Duties, taxes, and customs are the customer’s responsibility.
How can I track my order?
A tracking email will be sent as soon as your order ships.
What is your return policy?
Eligible items may be returned within 14 days of delivery. Jewelry, beauty, candles, digital products, and final sale items are non-returnable.
How do I start a return?
Email returns@solmerecollective.com with your order number. Please provide details why the item did not work for you.
Do you cover return shipping?
Return shipping costs are the responsibility of the customer.
What is The VII Day Boutique™?
Our signature weekly shopping experience. New edits release every Thursday and are available for 7 days at special pricing.
What happens after 7 days?
Items move to regular pricing or sell out — some won’t return.
Can I vote on future edits?
Yes — Club VII™ members help influence upcoming selections.
What is Club VII™?
Our VIP membership with early access, exclusive discounts, and member-only perks.
When do I get early access?
Every Wednesday morning — 24 hours before public release.
Can I cancel my membership?
Yes. Club VII™ is flexible — cancel anytime.
What forms of payment do you accept?
All major credit cards, Shop Pay, Apple Pay, and PayPal.
Do you offer Buy Now, Pay Later?
Yes — options are available at checkout where eligible.
Contact us at support@solmerecollective.com or visit our Contact Page →.
Sol-Mere Collective — Live Intentional. Look Iconic.